General Manager - Market Leader
Reports to: Director of Operations or VP of Operations
Department: Building Maintenance
FLSA Status: Exempt
Position Purpose: The General Manager / Market Leader will function similar to a Facilities Operations Manager and unit representative for the assigned client property and market. This position is held accountable for the performance of client assets. Interacts with high level client management, business units, and handles customer relationships. In this capacity, the Facilities Operations Manager, will provide the strategic leadership, direction and supervision for planning and control management; maintenance and operations management; workplace management; contract and support services management and personnel management.
Position Responsibilities:
Personnel Management:
- Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
- Involved in compensation planning process
- For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Planning and Control:
- Coordinates both the routine and emergency repair and maintenance of commercial properties.
- Jointly, with the client, develops performance measurements.
- Measures, monitors, evaluates and reports performance measurements.
- Ensures the development and implementation of processes and programs to sustain or improve performance measurements.
- Develops and maintains a detailed annual operating budget, operational reports, cost analysis and forecasts.
- Supports, ensures and reviews an active and comprehensive unit safety program.
- Continuously seeks to improve the quality of assigned activities.
- Is accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations, laws, and sound business practices.
Maintenance and Operations Management:
- Comprehensive predictive/preventive maintenance
- Response maintenance
- Material management
- Safety
- Emergency coordination